Terms & Conditions

Project Terms

Estimates/Quotes: All estimates or quotes are derived based on our comprehension of your requirements within the stipulated timeframe. Any amendments to the functionality, including minor enhancements, may lead to additional charges. It's advisable to ensure and clarify our understanding during our onboarding meeting.

Acceptance of Quote: By accepting a quote, you agree to and accept the terms and conditions of WebDevCam. Acceptance can be verbal, through email, payment of initiation, or signing a quote.

Client Responsibilities: It's imperative for clients to ensure that all requirements are included in the quotes/proposals/estimates, and we have a clear understanding of their needs. Clients should provide us with clear guidelines along with any specific details they may require. In the absence of such details, we will proceed based on our understanding and quote accordingly. Any discrepancies discovered later may lead to additional costs to accommodate the changes. Therefore, it's essential to clarify every aspect of your website development to ensure accurate quoting.

Complexity Disclosure: Any complexity related to specific tasks should be communicated in advance and included in the proposal for accurate costing. We operate in good faith and rely on our clients to provide a complete picture at the time of quotation. Any discrepancies due to unclear requirements will not be borne by WebDevCam.

Allocated Man-hours: Man-hours are allocated to each task, encompassing Project Management and Digital Strategy/Business Analysis. Minor changes might be accommodated within the allocated hours, analyzed on a case-by-case basis.

Project Timelines: WebDevCam will endeavor to complete the project/changes within the specified timeframe. Reasonable delays are acceptable if functionalities are redefined or modified.

Client-induced Delays: Any delays from the client's end may affect the project and proposed timelines, potentially incurring additional costs.

Bug Reporting: Bugs (programming errors) reported during or immediately after development will not incur additional charges.

Re-work Charges: Any re-work on a task already completed will attract additional charges, as will any design changes post design approval.

Modification Charges: Modifications requested during development or post Go-Live approval may incur additional charges. All additional work beyond the estimates will be charged separately. WebDevCam will not be liable for any delays caused by changes in the project brief.

Content Submission: Website/application content and all related materials should be provided within the first two weeks of project initiation. Delays in content submission may affect the project timeline and may lead to additional charges if it extends beyond a reasonable timeframe.

Testing Environments: Our websites/applications are generally tested on PCs/MACs and recent versions of browsers such as IE, Firefox, Chrome, and Safari. If you require testing on other browsers or devices, please notify us in advance.

Responsive Testing: Responsive/multi-device compatible web pages are tested on iPhones/Androids and iPads. If testing on other devices is required, please discuss it in advance.

External Hosting: If your website/application is not hosted on a WebDevCam server, any additional man-hours required due to server or network-related issues are not covered in our quotes and may be charged separately.

Project Stalling: Note that stalling the project for over two calendar months will incur a $99/week administration fee. It may also increase the previously approved estimates. If a project hold is necessary, please inform us in writing in advance. To pause the project without incurring additional charges, the account needs to be up-to-date based on the work completed. Further details can be discussed if such a situation arises.

Software Codes: All software codes developed by WebDevCam (excluding open source software) are the intellectual property of WebDevCam. These codes can be transferred at an additional cost once all previous invoices are settled, under the condition that the codes are used solely for use or modification for further development for the specified client or subsequent owners of that legal entity. Under no circumstances are the codes to be used for re-selling or duplication purposes.

Deployment: The website or software application will be designed for deployment on the web, using a commercial grade web-server or a similar setup.

Third-Party Components: Depending on the functionalities required, there may be third-party components such as Third Party Payment Gateways or SSL certificates involved in building a website/application. While WebDevCam strives to ensure the suitability of any such component, unforeseen limitations of third-party components are beyond our control. The costs of third-party component purchases (e.g., SSL, Payment gateway, Google Adwords, Plug-in licenses etc) are not included in our quotes.

Third-Party Provider Coordination: We offer packages in coordination with third-party providers. Changes to the third-party provider’s rules and policies may affect the services we provide or the terms and conditions herein.

Unforeseen Circumstances: Clients must acknowledge that unforeseen circumstances, particularly related to third-party software integration, may delay the development process. We will exert maximum effort to complete the project as per the proposal. As long as the delay is within a reasonable period, the client agrees not to penalize us.

Domain Charges: Charges for domain registration/renewal etc are not included as part of any project/proposal unless stated otherwise. If required, a separate quote will be provided and requires client approval.

Hosting Charges: Hosting charges are not included in the quotations unless stated otherwise. If taking advantage of a maintenance plan, hosting may be included in the provided quote.

Development Environment: WebDevCam generally builds and tests websites/applications on our own servers or hosted domains. Access to our test servers and test websites will not be provided to clients or any third party. We will provide a test link once it’s ready to review.

License Grant: Notwithstanding any other provision in the agreement, in consideration of the Customer entering into this agreement with WebDevCam, upon full payment of any outstanding invoices, WebDevCam will grant an unconditional license to the Customer to reproduce, publish, communicate, use, exploit, vary, or otherwise deal with 1) the graphics, 2) texts and 3) images used in the published website and its associated form and functionality. This will not include the intellectual property relating to the production of the website including the digital strategies, programming codes, database structures, scripts, forms or functionalities.

Communication: All communications/correspondences are generally conducted via emails or Slack. It is the client’s responsibility to keep us updated with their relevant email addresses.

Digital Marketing/Strategy Terms

Digital Marketing Package or Digital Strategy Package Terms:

All digital marketing/strategy packages are for a minimum of 6 months period. Thereafter, cancel anytime with a clear one month email notice.

They are billed monthly and are payable by the 1st of every month.

Packages are designed with the Digital Marketing/Strategy requirements of our clients in mind. There are specific man-hours allocated each month and any unused man-hours are not rolled over to the next month. No third party software or marketing expenses are included.

WebDevCam employs a fair use policy, which means that although we don’t formally transfer over any unused time to the next month or formally accumulate unused man-hours, we do understand that your needs may change from month to month, and we allow flexibility in good faith sometimes.

Any extra hours used may be billed separately. Any urgent tasks will be charged separately.

Support requests need to be sent via email to cam@webdevcam.io

Payment Terms: Payable by the 1st of every month. We strongly recommend our clients to have a direct debit set-up for the same. An administrative fee of $99 will be charged to the client’s account for any late payments or declined credit card charges. There are absolutely no refunds for any fees related to the digital marketing/strategy package.

Termination: All digital marketing/strategy packages are for a minimum of 6 months period. Thereafter, cancel anytime with a clear one month email notice. WebDevCam reserves the right to terminate at any time with written notice to the Client.

Base Website Annual Maintenance Terms

All maintenance packages are for a minimum of 12 months period.

Maintenance packages are billed annually, however, are paid monthly via direct debit on the 1st of every month.

Packages are designed to serve website maintenance tasks only. The hours may not be used for projects such as full redesign or major functionality add-ons.

Does not include any Digital Strategy, Business Analysis, Solution Architect, SEO, and Digital Marketing work.

Work-hours are tracked in 15-minute blocks. The support time is used once every month to take a full backup of your website. After that, we work on updating your CMS and plugin versions along with any website fixes that may arise as a result of the updates. Any remaining hours can be used to make changes to the website. Any additional work hours are requested for your approval.

Any extra hours used will be billed separately @ $95 / hour.

Support requests need to be sent via email to cam@webdevcam.io

Any urgent tasks will be charged separately.

The package is auto-renewed every year on its anniversary date.

Payment Terms:

Monthly maintenance package fees require credit card payment only. No other forms of payment will be accepted for monthly maintenance.

Monthly maintenance package fees will be charged to the client's credit card on file on the 1st day of every month.

An administrative fee of $99 will be charged to the client's account for any late payments or declined credit card charges.

More than three missed payments in a year may lead to termination of the package, and the client will need to pay immediately the entire remaining amount on the package.

There are absolutely no refunds for any fees related to the monthly maintenance package.

Termination:

Should the client wish to cancel the auto annual renewal, please inform us in writing (email) at least one month prior to the renewal date.

Ongoing term: For any reason, if the client decides to terminate an ongoing maintenance package, they will need to pay the balance amount of the remaining months.

WebDevCam reserves the right to terminate annual maintenance at any time with written notice to the client.

General Approach: For general website design & development projects, we employ the following steps:

Upon quote acceptance/signoff, an initiation payment is processed to kickstart the project. If necessary, a Scoping Workshop may be held to discuss the requirements in detail.

Once we have received brand details such as logo, images, branding materials, etc., a design mock-up will be provided for your review within 21 working days.

Clients can review the design and suggest improvements accordingly. Depending on your project, generally up to 3 to 5 design modifications can be accommodated within the given estimates. Please refer to your allocated design and development hours for details.

Once the design is finalized & approved, we'll proceed with the HTML development.

Depending on the time and resources allocated to your project, we'll transfer as much content as possible from the old website to the new website.

Once the site is ready from our end, it's generally handed over to you for further review and test, and/or to upload/change contents as necessary.

At this stage, a Go-Live date needs to be provided for us to make the new website/project live.

Your website can be made live within 3 to 5 working days of a Go Live approval, assuming that the accounts are clear. Please note that full payment is required before transferring the website to any external servers.

Note that there are limited man-hours allocated to the project. The estimates for all websites under $5000 are based on an assumption that projects will be completed over eight to twelve working weeks depending on the size of your project. Any further delays may increase the project management costs. If you anticipate the project not being completed within this timeframe, please let us know before starting the project.

Generally, going back and forth takes a lot of time. We encourage you to provide all necessary details at the start of the project to ensure efficient utilization of the project team's time on your project and to avoid any unnecessary additional costs.

You will be kept updated via emails and/or telephone calls as the project demands. However, feel free to contact us any time you require a project status. Also, please always keep us updated with your relevant email addresses/contact details.

We pride ourselves on flexibility and adaptability and approach all requests with a ‘can do’ attitude. If you require something changed, please feel free to discuss it with us. Contact us if you require further details or have any questions. We look forward to working together on your project!

Payment / Refund Terms

All prices are quoted in US dollars and are inclusive of tax, unless specified.

All invoices are to be processed as per the schedule via your preferred method of payment.

Milestone payments must be made within 5 working days of each milestone/schedule, unless mutually agreed otherwise. Final payment must be made prior to website/application/project going live.

Receipt of payment is deemed as acceptance of the quote, milestone, delivery, project, and terms & conditions.

WebDevCam reserves the right to negotiate and refund an appropriate portion of the amount paid by the customer towards the requested service. If you cancel your order after making the payment, but the work has not commenced, we will refund 75% of the payment that you have already made. If the order is canceled after the commencement of work, the maximum refund or charge will be 50% of the invoice. There will be no refund or adjustments if cancellation is called when more than 50% of the work has been completed. All cancellations must be received in writing and can be sent via email. Telephone requests on cancellations will not be accepted. For minor or once-off works, payments need to be made either in advance or as per the terms mentioned in the invoice/proposal. If you require any changes to the terms, you must inform us in writing (emails accepted) within two working days of the receipt of the same.

Late Fees and Charges: All outstanding invoices will incur a late payment fee of 10% of the pending amount and an administration fee of $5.50 per month, from the due date.
Due Date: Is the date on which the payment is due as per the terms on the invoice/proposal.
Outstanding Invoice: An invoice is deemed to be outstanding if the payment is still due after 14 days of the expiry of the due date.
Debt Collection: The client is provided a further 7 days after the late payment fee is applied to pay the invoice. Failure to pay will result in the outstanding amount referred to a debt collector. WebDevCam will not be liable for any costs or charges associated with the recovery of the outstanding amount. Any charges associated with the recovery of the outstanding amount (debt collectors, administration charges, legal fees) will be referred to the client for processing.

If you are late with a payment or have any queries regarding the invoice, please contact us immediately upon receiving the invoice or reminder emails.

All communications/correspondences are generally done via emails. It is the client’s responsibility to keep us updated with their relevant email addresses.

Any payment relating to domain name registration renewal, hosting, or any 3rd party products or service purchased on behalf of the client will have to be paid in full and is non-refundable. In the case of all renewal cancellations, we must be notified at least 30 days before the renewal date.

WebDevCam generally builds and tests the websites/applications on our own servers or hosted domains. The website/application will be transferred off to the nominated 3rd party server upon full payment of all invoices and dues.

Disputes, Liability, and Indemnity In the event of a dispute, WebDevCam reserves the right to charge the client in full for the work done as well as for the resources spent in managing the dispute. In such an event, WebDevCam reserves the right to charge the client without honoring any discounts that were previously honored in good faith. Under no circumstances will WebDevCam be liable for any damages arising from misrepresentation or misinformation.

WebDevCam reserves the right to refuse service to any client if these are not aligned with our business operating principles and policies.

WebDevCam provides its services as is, without any guarantees on security or other issues leading to the loss of data, sale, or reputation. We ensure to the best of our ability that our systems and servers are protected from hackers, viruses, intruders, and other online and offline problems, however, we will not be held liable for any disruption of services if such a situation arises.

The relationship of WebDevCam with its suppliers, partners, and sub-contractors is of an independent nature. None of the parties have any power, right, or authority to interfere or bind the other or assume or create any obligation or responsibility, whether expressed or implied, on behalf of the other or in the other’s name.

The client will indemnify and hold WebDevCam, its licensors, content providers, service providers, employees, agents, officers, directors, contractors, and sub-contractors (the “Indemnified Parties”) harmless from your breach of any of these Terms And Conditions or any other terms, conditions, policies, or procedures herein, including, without limitation, any use of content other than as expressly authorized in these Terms And Conditions. The client agrees that the indemnified parties will have no liability in connection with any such breach or unauthorized use, and you agree to indemnify and hold harmless the Indemnified Parties from any and all resulting loss, damages, judgments, awards, costs, expenses, and attorneys’ fees in connection therewith. You will also indemnify and hold the Indemnified Parties harmless from and against any claims brought by third parties arising out of your use of the information obtained from WebDevCam.

WebDevCam will not be liable for any breach of the agreement which is caused by a matter beyond its reasonable control including but not limited to Act of God, fire, lightning, explosion, war, disorder, flood, earthquake, industrial disputes (whether or not involving their employees), extremely severe weather, or acts of local or central government or other competent authorities.

Hosting Hosting is an annual charge which must be paid in advance for the whole year, except if the client is under one of our Maintenance packages.

It is the client’s responsibility to renew the hosting in time i.e., before the expiry date. Failure to renew in time can lead to loss of files, data, emails, backups, etc. All unpaid hostings are disabled or deleted from the server.

All renewals must be paid by seven working days prior to the expiry date. WebDevCam will not be responsible for issues relating to delayed payment.

Hostings are on shared and non-shared servers hosted via third-party providers. WebDevCam ensures to the best of our ability that our systems and servers are protected from hackers, viruses, intruders, and other online and offline problems, however, we will not be held liable for any disruption of services if such a situation arises.

Content and Script Responsibility: Clients are solely responsible for the content stored on and served by the hosting service purchased and the activity of any scripts or email services created under the hosting service. Clients must maintain the security of all account passwords and applications or scripts and ensure all scripts under the hosting service are free from malicious content that may harm any part of the Server, other client accounts hosted, or the external systems of visitors viewing the hosted content.

In the case of a malware attack, WebDevCam reserves the right to delete files on the hosting service without giving any prior notice.

Cancellation/Termination: Hosting Cancellation requests must be sent in writing or by email one month prior to the expiry of the same. Once the hosting has been renewed, it cannot be cancelled and must be paid for the full year.

If the hosting is not paid and renewed before the expiry date, we reserve the right to disable the hosting and all associated services including emails and DNS records. Additional charges will be applicable to re-enable the hosting. WebDevCam will not be responsible for any loss of data, files, emails, backups, restoration costs etc.

If a hosting has been cancelled/disabled, then all files, emails, databases, and backups will be deleted from the server without any notification to the client.

Clients must not use the email hosting for inappropriate content and other undesired emails which can result in spamming or infecting the server. Under such circumstances, immediate action will be taken and the required files and data will be deleted without any prior notice.

WebDevCam offers packages in coordination with third-party providers. Changes to the third-party provider’s rules and policies may ultimately affect the services we provide or the terms and conditions herein.

Domains: All domain registrations and renewals are to be paid in advance.

Expiration of a domain can result in service disruption and loss of domain.

WebDevCam will not be responsible if a domain expires due to non-payment/late payment of the charges. All payments must be made by seven working days before the expiry date.

It is the client’s responsibility to renew their domain names with us.

All invoices and dues must be paid in full before we release the requested domain name.

WebDevCam has the domains in a common pool account and therefore cannot give access to its domain control panel.

Third-Party Coordination: WebDevCam offers packages in coordination with third-party providers. Changes to the third-party provider’s rules and policies may ultimately affect the services we provide or the terms and conditions herein.

Intellectual Property: All content of this website is the property of WebDevCam unless otherwise specified. WebDevCam reserves the right to change the content or policies without any prior notice.

The project related copyrights can be transferred to the client at an additional cost, after the full payment of the project and upon signing the Certificate of Acceptance. WebDevCam reserves the rights to refuse the transfer of ownership if irregular circumstances arise.

Copyrights handed over to the client do not include rights to reuse the code for another website or resell the programming codes for any commercial or non-commercial purposes. In the case of business restructuring or ownership change, ownership of the website may be transferred from one owner to another. New owners are not allowed to resell or reuse for any commercial or non-commercial purpose.

In the event of a Webmaster change, site owners are not allowed to display the credits to the new website, unless such time that the website functionality and appearance is changed by over 50% of our original work.